CTICo was created to maximize your brand satisfaction and strengthen your brand name by increasing sales through better customer service, travel packages, room upgrades and up-selling of services which may not be marketed by your current tour operators-wholesalers. Our goal is to bring better customer awareness through our Global E-Contact communications services, via inbound and outbound sales calls, digital & social media marketing. This will result in greater customer awareness and retention.
CTICo offers all Hotels & Resorts the benefit of more than fifty years of knowledge and experience in the areas which can get the results you require. We have the combined expertise and knowledge of Mr. Edmund Bartlett M.P.; (former Minister of Tourism-Jamaica) Chairman; Mr. Ron McKay-CEO, Mr. John Spencer-COO; and Mr. Martin Hamilton-Sales Operations Manager.
CTICo’s affiliated operating company is ADS Global Ltd. ADS Global has been developing call centres with a wide variety of call centre management solutions and consulting services since 1986. Our people have built and operated call centres for Fortune 1000 companies in many industries. Our facilities are designed to deliver a wide range of services such as Inbound call processing for Sales inquiries Internal support Customer support Inbound & Outbound telemarketing sales campaigns E-mail and regular mail processing Web enabled customer contact.
Many clients expect CTICo to handle sensitive credit card information. We are cognizant of our client’s need to maintain their reputation for integrity in the modern world of identity theft and credit card fraud. We constantly review PCI compliance standards to ensure that the information is safe and secure on servers in the US based Network Operation Centre and, where necessary, in the call centre. All sensitive information is encrypted and delivered over secure channels.